A career with Thomsons

Here at Thomsons we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things. Wherever we are located in the world, we inspire connections and take great care to make working at Thomsons a rewarding and fun career experience.

Benefits of working at Thomsons


Financial education
At Thomsons, we understand the importance of feeling financially secure which is why we offer a broad range of financial benefits to help our employees save for their future, as well as educating them with the latest from our in-house experts.
Birthday day off
That’s right! In addition to your 25 days annual leave, you’ll get additional options too such as our birthday leave. What’s more, you can select any day in the month of your birthday – in case it falls on a weekend or you just love coming to work on your birthday! Did someone say cake?
Charity contributions
With so many worthy causes to support, it’s no surprise that we’re so passionate about charity. All our people are encouraged to #PayItForward with a paid day’s leave to do charity work, annual and monthly events and challenges in each location and up to £500 matched fundraising for any charity of your choice.
Gym membership
Healthy body, healthy mind, healthy you! Wherever you are in the Thomsons world, you’ll have free access to tools to support your mental and physical wellbeing. You can enjoy our free fruit, fun in-house fitness classes and great offers on gym and activities so you can choose what works for you.

What our people say about working at Thomsons

James Akers

Director of Product Management

To put it simply, my role is to help shape the evolution of Darwin. To do this, it’s important that I understand customers’ reward schemes and needs. The global reach of Darwin and the possibilities it brings to streamlining reward schemes at a local and global level is something that makes coming to work every day exciting. With Darwin our clients are easily able to get analytics that bring transparency to benefit costs whilst measuring engagement and return on investment.

Andreea Bindea

Helpdesk Team Lead

I am a team leader in the Helpdesk team. We are the first point of contact in Thomsons for our client’s employees. We ensure that they have a great experience of Darwin, helping them out whenever they get stuck. Today, employee benefits are such an important part of everyone’s lives and we’re committed to getting it right the first time - all over the world. Speaking 5 languages is a great asset in my line of work, my favorite one is English!

Anindita Biswas

Senior Technical Business Analyst

It’s crucial that I understand the customers’ business needs so I can translate them into technical requirements. I love analyzing different employee benefit markets that are in our customers’ roadmaps and empowering them with the insights specific to each market. Three characteristics which make Thomsons unique: 1. Dedication to keeping clients and their satisfaction a top priority 2. Excellent company culture that respects a healthy work-life balance 3. Continuous innovation and a desire to be the best employee benefits software developer

Oana Costea

Delivery Manager

I manage Darwin configuration projects, providing tailored solutions for our customers. Every day is a challenge, whether it’s branding complex campaigns or finding solutions for tricky benefit flows. Organization and positive thinking are the two qualities that help me deliver on time and at the standard that both Thomsons and our customers expect. The thing I really like about working for Thomsons is having the opportunity to interact with clients and colleagues, all over the world.

Our values

Many companies have values but often they can just be soundbites or words framed on the reception wall. For us at Thomsons, our values define who we are, how we work together and how we engage with clients, partners, suppliers, our communities - and everyone else in our universe.

Being brilliant together

Being brilliant together is about harnessing the power and passion of many and blending our diverse experiences, opinions and skills. We are a team that shows mutual respect, harnessing the passion of the whole to achieve so much more than we can on our own. We demonstrate our support by pulling together, working together and having fun together, recognising and celebrating our combined talents along the way.

Maximising potential

Maximising potential means we feel supported and empowered at work to help us achieve beyond our best and produce work for our clients and partners that is second to none. We try out new things, confident that experimentation will lead to innovation and if we make mistakes we learn from them to grow stronger. The sky is the limit as we push ourselves outside of our comfort zones to realise our ambitions, seizing new opportunities, recognising great talent, hitting our business goals and exceeding client and partner expectations.

Challenging everything - delivering excellence

Challenging the status quo helps us in our relentless pursuit of excellence and desire to build value for our clients and partners. We are curious and have the confidence to challenge and the resilience to be challenged. We do not like to stand still and are keenly aware that the next great idea is within our grasp. We know that no single person has all the answers, and we want to understand and be understood, learning together from both our successes and our failures. It is not just the challenge that is key; it is the ability to deliver the excellent solution that matters in equal measure

Join the Pink revolution!

Come join us!

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Benefits Administration Associate

As a Benefits Administration Associate, you will also be closely working with our project delivery team to transition clients from project launch to business as usual servicing, and together with our Account Managers – keeping a close client relationship and maintain / improve our client satisfaction scores.

 Job location: Romania    Posted: 20 MAR 2020

Associate Configuration Specialist

As an Associate Configuration Specialist you will be responsible for implementing Darwin by configuring it to meet our Client requirements. You will perform testing of configured functionality, and then help supporting post launch work for our Clients (Unit Testing, User Acceptance Testing).

 Job location: Romania    Posted: 3 FEB 2020

Sales Enablement Manager

Slicker sales enablement processes can be one of the biggest differentiators when it comes to winning business. The Sales Enablement role will be a vital role within the Client Solutions team. Spanning Thomsons and Mercer Marsh Benefits in terms of support. This role will create sales content and processes that can be leveraged anywhere in the business.

 Job location: UK    Posted: 6 FEB 2020

Associate Configuration Consultant

As an Associate Configuration Consultant, you will own the delivery of projects to our existing clients, including Benefit Selection Windows and any ongoing Change Requests. You will consult on the use of Darwin to most effectively manage our clients’ benefits schemes, by gathering requirements and then presenting the best practice solutions to meet these needs. You will be responsible for delivering small to medium projects consisting of implementing Darwin and configuring it to meet their requirements, perform testing of configured functionality, as well as supporting post launch work for our Clients.

 Job location: Romania    Posted: 6 JAN 2020

Resource Planning Manager

An exciting opportunity for a Resource Planning Manager for the world’s leading benefit technology company. In your role as RPM you will manage the allocation of implementation resources across the organisation to manage capacity & ensure all projects are resourced correctly.

 Job location: UK    Posted: 26 MAR 2020

Application Support Analyst- L3

As an Application Support Analyst you will provide the 3rd level of support for internal and external users for the Darwin Application. You will assume ownership of support cases and will follow through until the case is either resolved or escalated as a software defect. You will be expected to use a variety of software tools and the knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue. You will also be required to give support for some other web based applications, such as Jira and Confluence.

 Job location: Romania    Posted: 24 FEB 2020

Client Success Data Analyst

Working within Client Success Team, you will input into and help execute the Client Success Operations strategy. This will include but not be limited to analysing key client data, facilitating workshops, working within the Client Success Team and cross functionally to transform business processes in order to add additional value or efficiencies for Client Success Managers or Thomsons as a whole.

 Job location: UK    Posted: 22 JAN 2020

.NET Full Stack Software Engineer

Thomsons’ Software Engineering team is a globally distributed one with offices in London, Cluj and Singapore, with the biggest located in Cluj, composed of +35 engineers, from Junior to Senior and Architects. We work in an Agile environment, constantly up to date with the market needs and newest technologies in order to build a high performance and scalable product, supporting a fast and continuously growing global SaaS business

 Job location: Romania    Posted: 20 MAR 2020

Client Success Manager

At Thomsons, it is part of our DNA to put our clients at the centre of everything we do. We are a high performing, resilient team working with some of the world’s best-known brands. We are the voice of the client internally at Thomsons. This role will involve both managing a small portfolio of clients and supporting Lead Client Success Managers to deliver to each client the operational success plan.

 Job location: Romania    Posted: 25 FEB 2020

Graduate Configuration Engineer

Configuration Engineers are responsible for creating the business logic that drives Darwin™, using Darwin Configuration Language (DCL*). Templates written by Configuration Engineers will be used to standardize and simplify the implementation of client schemes across the globe. (* The Darwin Configuration Language (DCL) is a proprietary configuration tool, developed in Thomsons. This is used in Darwin 4.0 to create the basic building blocks of our platform (benefits, client schemes and interfacing). There is no expectation that anyone applying for the role will have any background or prior knowledge of DCL syntax).

 Job location: Romania    Posted: 20 MAR 2020

Darwin Analyst - L1

As a Darwin Analyst you will resolve technical queries within SLA and to a high level of quality. You will understand & own the incident management process in BAU. You will also collaborate with the Client Manager to enhance the client relationship and maintain/improve the client satisfaction scores. You will also monitor trends and recommend improvements to promote self-service, user enablement and product efficiencies. For this role, you will work in 2 shifts: 3 consecutive weeks 9AM- 6PM, followed by 1 week 6 PM- 3 AM (1h lunch break included). You will be working from home during night shifts. The infrastructure that will support you in your role will be provided by Thomsons (laptop, cell phone).

 Job location: Romania    Posted: 3 FEB 2020

Darwin Education Partner

Becoming a Darwin Education Partner means that you will be helping our People, Clients and Partners to learn Darwin, so they can use it in their day to day roles. You will help to give them the best learning experiences through a blend of classroom based training, webinars, online learning, practice modules and accreditation. A strong understanding of how our Clients and our People use Darwin is required and we will help you to develop your skills and expertise in learning design and delivery. The team sits within the Professional Services organisation. We are multi-skilled and global in thinking with a clear vision and focus as a core part of Thomsons growth plans in the next 5 years.

 Job location: Romania    Posted: 27 FEB 2020

Client Support Associate

As a Client Support Associate, you will be working within the Client Team, specifically within the Helpdesk Team. Our Helpdesk is an employee-focused customer service team, which responds to the needs of our clients’ employees through e-mail & phone with the purpose of delivering a consistent and excellent experience.

 Job location: Romania    Posted: 20 MAR 2020

Product Manager

As Product Manager, you will be responsible for the entire value chain of our product or service offering. You will achieve this by collaborating with clients and sales teams to validate insight, building a business case, managing and progressing software or operational priorities, driving through all additional deliverables to make it a business success and working with the marketing team for launch.

 Job location: UK    Posted: 29 JAN 2020

Senior MongoDB DBA

The Technology department as a whole stretches across the UK, Romania and Singapore. Our technology drives our business and so our DBA team is of extreme importance to the success of our company and our clients. We are looking for a passionate, talented Senior MongoDB DBA to join our team.

 Job location: UK    Posted: 30 JAN 2020

Senior Data Analyst

Managed Services Department is the key touch-points for our client, putting them at the center of everything we do. We are key contributors to our Pulse which is the Client Net Promoter Score. Managed Services' focus is to support our Client’s Administrators and Employees with their use of Darwin and forge a partnership to continually improve benefit & payroll administration through Darwin. The Senior Data Analyst will work with different stakeholders within the Managed Services Department but will also collaborate with other teams as business requires. Successful Senior Data Analyst is organized, methodical has a great eye for detail and a high level of rigor in his or her own work. The Senor Data Analyst will work in supporting operational teams and demonstrating diligence in work through the time.

 Job location: Romania    Posted: 4 FEB 2020

Cloud Engineer

We are a dedicated, highly communicative team that have a genuine passion for what we do – we work closely together, (we live in Zoom and Slack), and operate in a busy, but fun environment. We are looking for someone that can fit into this; likes being part of a team, has a growth mind-set and is a good communicator. Some days can be extremely busy but we make sure it’s balanced and understand (as well as encourage) there is life outside of work. We are extremely proud and committed to the team culture we’ve built; no-blame, trusting and can-do.

 Job location: UK    Posted: 20 FEB 2020

Digital Learning Architect

To meet the growing demand for Darwin, we need an exceptionally talented, bright, and driven Digital Learning Architect to work within our Global Darwin Education Services Team – Darwin expert Services.

 Job location: UK    Posted: 13 FEB 2020

Marketing Executive

Our top-class Marketing team is dedicated to growing awareness of Thomsons and Darwin and educating the market on global benefits technology. We help position Darwin as the number one choice of platform to help Thomsons on our journey to dominate the global benefits market, and along the way, changing benefits. For good.

 Job location: UK    Posted: 12 MAR 2020

Associate QA Governance

The SD Quality Assurance team works closely with the Configuration Team, where projects require cross-functional collaboration with stakeholders from other teams in Thomsons like Client Success, Darwin Service & Support, Health and Wellbeing, Helpdesk, Pensions and Product.

 Job location: Romania    Posted: 19 MAR 2020

Database Administrator

The Technology department as a whole stretch across the UK, Romania, and Singapore. Our technology drives our business and so our DBA team is of extreme importance to the success of our company and our clients. We are looking for a passionate, talented Database Administrator to join our team.

 Job location: Romania    Posted: 9 APR 2020

Can’t find what you’re looking for? Get in touch

Thomsons we’re always looking for the boldest and brightest talent in the industry. If you want to talk to us about other potential roles or find our more about our open vacanies just drop us a line.